Refund policy

To start a return, you can contact us at info@gusaino.com. You can submit a return request within 30 days from the date you've received all your items. 

How to submit a return request?

  • Order number
  • Full name
  • Email address
  • Return item(s) name
  • Reasons for the return
  • Photos of the returning item(s)

    We will process your return request within 2 business days. Once it's approved, we will provide you with the return instructions. 

    If you find that your order information is wrong, please contact us at info@gusaino.com with your order number and correct information as soon as possible.

    Return shipping

    All return shipping costs are paid by the customer except in cases where the item is confirmed to be faulty by our team. 

    We don't provide return shipping labels at this time. Please ship out the package with a courier that provides tracking numbers, as it allows both parties to track shipping updates.

    Conditions

    All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will not qualify for a refund. 

    If your return does not adhere to the requirements it may be sent back at additional cost to the customer.

    Exceptions / non-returnable items


    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.

    Refund

    You can choose to receive the refund via store credit (valid for 12 months) or your original payment method. See below for details:

    • Original payment method: We will initiate the refund within 2 business days after the package arrives. You will receive a receipt confirmation via email once your returned package is processed. Refund time for credit/debit card payments varies depending on your bank. Please allow up to 7 business days for it to show up in your bank account.